'We don't believe in loads of notices of do's and don'ts as in our experience most campers respect each other, but for legal reasons we have to state our terms and conditions'
Booking Terms and Conditions
Deposit.
We ask for the full payment to be made on booking where possible. If you book directly with us all payments are refundable up to 30 days before arrival, and 50% of the booking value up to 15 days before arrival. After this payments are non refundable. We advise travel insurance as with any holiday to cover yourself if you are no longer able to make it. Arrangements can be made for a 50% deposit to be paid and full payment 30 days before arrival if you so wish. For group bookings where the whole site or Birchfield is booked, and also for CroftFest full payment is refundable 90 days before arrival and 50% of the total booking price is refundable up to 60 days before arrival. After this, your money is non refundable.
Electric Hook Up.
Our Electric hook up is 6amps. Please note you can use a maximum of 1 kw heater, and kettles only meant for camping (we do have a kettle in the reception.)
Please note. During Bank holidays we only take three or more night bookings. As the site fills up either on busy weekends or bank holidays we increase the length of stay needed to book, to ensure that we have space for those wanting a longer booking. (If our site is saying its full, try booking for a longer period if you can and you may find that we do have a few vacancies.)
Group Bookings. We accept group bookings, but hold the right to use our discretion if we feel that the group booking may have an adverse effect for our other campers. It is possible to book the Birchfield, as too, the whole campsite. We only book out the whole campsite in low season. Please email us or phone if you want to book 4 or more pitches, as we won't accept group bookings of that size through our online system. Thank you.
Checkin information. Arrival time is from 1pm and you will need to depart by 11.00am except if you are in one of the pre erected tents and then it is by 10am. If you wish to arrive earlier or depart later you can check with us to see if anyone is coming onto your pitch. We require ID on checking in and also vehicle registration number.
Dogs. Dogs are welcome on our site we just ask for them to be kept on their leads. We have a maximum of 2 dogs per pitch.
Quiet time. This is from 10.30pm to 8am. We also ask you to respect you fellow campers and at all times keep music at a volume only you and your group can hear.
Bookings from young adults (below 21). Please can these be made directly through to us by email or over the phone, and not through our online booking system.
Firepits and BBQ's.
Most firepits legs are not long enough and will scorch the grass so they need to be raised off the ground with blocks. We can provide these blocks. Some BBQ's also need raising up. If in doubt please ask. Disposable BBQ's also need placing on blocks. Wood only purchased on our site can be burnt.
Sewage Treatment Plant.
Please do not put anything down the toilets except for natural waste and toilet paper. Baby wipes and similar items must be put in the bins provided as they damage our sewage treatment plant. We also have a chemical toilet disposal unit to the right of the toilet block for any chemical toilet waste as this instantly kills any bacteria in the treatment plant and unfortunately will stink the campsite out!
Fire regulations. There must be a 6 metre distance between you and your neighbours. If your tent is or awnings are so large that a safe distance cannot be maintained you maybe required to have a second pitch. Having said this our pitches are of premium size!
Whilst we maintain high standards of health and safety and they are of paramount importance to us, you are camping in the countryside and so therefore we accept no responsibility for personal injury to guests or loss/damage to their property whilst on our site.
Privacy Statement.
For the smooth running of our campsite we do hold information such as your telephone number, email addresses etc. We will not share these with anyone!